Frequently Asked Questions

Frequently Asked Questions

Building Questions 

Model Questions 

Company Questions 

Ordering Questions 

Shipping Questions 

unpacking Questions

Further questions? e mail us at: customersupport@nauticalgiftscabin.com

How are your models manufactured? 

Many of our models are assembled employing the plank-on-frame or plank-on-bulkhead construction technique. This is a careful process, demanding hundreds of  hours, in which each separate plank is added to the hull one by one. Our models are not built from pre-made, pre-measured, mass-marketed,  factory-made model kits. 

What woods do you use to build the models?

We use exclusively the highest-quality woods obtainable such as cherry, birch, maple, blackwood, white lotus, walnut, rosewood, teak, yellow siris, light  ebony and others.

Your internet site states these are not kits. Does that mean you create every piece of the ship ?

We do not make kits.. Basically all of the pieces of the model are hand made (figureheads, stern details, planks, sails,  etc). Pieces that are too time consuming or costly to produce ourselves, are purchased in bulk such as the brass cannons, blocks, deadeyes and other  parts.

  Model Questions

Will I receive my model fully assembled? 

A majority of our models are fully assembled, you just take out of the box and display. To economise on shipping prices, a few of our yachts the mast is  shipped down. To put together, just insert the mast and attach the numbered clips. There is no rigging to tie or tighten up. 

Why do a few of your models, such as the HMS Victory Limited Edition, have a copper plated hull? 

We copper plate the hulls (with actual strips of copper) to build our models as authentic as possible. Beginning in 1780, ships had the submerged portion  of the hull plated metal to prevent the Teredo worm from damaging the hull.

Which is your best model ship? 

This is a very hard question. It varies based on your budget and the type of ship you are searching. Our most popular ships are the HMS Victory  and the USS Constitution, chiefly due to how they look and their historical significance. I

In the model description, it displays the scale such as the HMS Victory 1:108 scale. What does this mean? 

The scale is a ratio of how large or how small the ship model is relative to the real ship. The real HMS Victory is 108 times larger than our model,  hence the 1:108 scale.

 Do you sell model kits? 

No. 

 I am interested in a model ship that you do not currently build. Could you build it for me

Yes! We can make almost any model ship to your specifications, regardless of size or complexity. Please do not hesitate to contact us.

Can you modify a model currently offered to my specifications? 

Yes! We build all of our model sailing ships from scratch and can modify anything you would like (Sails, size, painting, adding copper hull, etc).

Are all your models currently in stock? 

Yes! All of our models are in stock and ready for prompt shipping (unless otherwise noted).

Do you offer display cases for your models? 

Yes! We offer solid rosewood display cases for all of our model sailing ships from 36" to 40".  e mail us your equirements at :customersupport@nauticalgiftscabin.com


100% Money Back Guarantee 

Ordering Questions 

On each model page there Paypal buttons This will add the model to your purchase. Then  fill in your  information and payment method. You will receive an e-mail confirmation of your order. 

What happens after I place an order? 

Once your order is placed, you will see an "Order Receipt" page, which will bear your Order number order on it. This is a verification that your order  has successfully been placed and is being processed. You will receive an e-mail confirmation. If you do not get this message inside a couple of  hours of placing your order, please contact us.

Can I modify an existing order? 

Yes, we allow certain last minute changes to your order if needed. We do not allow orders to be edited or canceled after your order has been shipped,  or within the 7 days prior to Father’s Day or Christmas.

What are your payment options? 

Link your debit or credit card to your PayPal account.

You will be able to connect your Visa, MasterCard, Discover, or American Express card to your PayPal account and use it to send money or pay for things.

Shipping Questions

How long will it take for my model to arrive? 

Your model will arrive in approximately 2 to 7 business days. We ship models 3 times per week and you will be emailed the FedEx tracking number.

  Do you ship internationally? 

Yes, we do ship internationally to your door! Please request a shipping rate quote

How much will I be charged for insured shipping? 

For orders over $39.99, shipping is FREE in the lower 48 United States. Orders under $39.99 are charged a flat $9.99 shipping fee. Other areas,  contact us with the model and product sku number and description you are interested in , shipping rate quote.  The sku number is on each product page.

How do you package your models? 

We have highly-developed the optimal packaging for a model ship to insure the safe delivery of your models ship or nautical gift. 

 Unpacking  Questions

How easy it is to unpack/uncrate my model ship? 

Although our packaging is optimal for shipping, it is very easy to unpack. For larger tall ships, simply remove the two front wood supports on the crate,  undo the bungie straps holding down the model and then slide the model out of the crate. For other models, just take out of the box and display.

How do I put together my display case? 

Slide the glass/plexi-glass into the framework and screw the case together. No glue or caulking is needed.

What is the advisable way to care for my model once I receive it? 

We recommend a display case to protect your model from dirt or damage. Over time, the sails will get dirty and they will not be able to be  cleaned, unless the ship is re-rigged. To clean off the deck, we recommend carefully using a can of compressed air to blow away dust particles

 

Nautical Gifts Cabin Facebook Page   

Skype ID : derek.allenNauticalGiftsCabin  

Nautical Gifts Cabin Twitter 

Nautical Gifts Cabin is going places

Nautical Gifts Cabin Showcased by X-Cart Developers